Customer Care

Why Luster and Wave?

Designed for Movement — Tested in real Pilates sessions

Stylish Grip — Looks as good as it feels

Natural Comfort — Breathable, soft materials

Free Shipping — On AU orders $65+

Do you offer free shipping?
Yes! Free AU shipping over $65 and free international shipping over $100.

How long does shipping take?
Australia: 5–7 days.
NZ: 5–10 days.
International: 7–21 days (location-dependent).

Can I return my socks?
Yes — if they’re unworn and returned within 30 days. Email hello@lusterandwave.com to get started.

Do you offer exchanges?
Not directly — we offer refunds or store credit so you can reorder the size/style you want.

What if I receive a faulty item?
Let us know within 7 days and we’ll take care of it.